NEED HELP?

We are just one call away!

1(888)421-3737

8 AM TO 5 PM EST
MONDAY TO FRIDAY

We look forward to hearing from you!

Thermal Label Printer

Whether you need to print a barcode for a new product at your store or if you are keeping track of inventory and are looking for a self-adhesive label printer, our printer suits your needs.

DOWNLOAD MANUAL

Troubleshooting your thermal printer

Hardware Platform Setup

• My PS Global printer doesn't turn on
• Red Light is flashing
• Nothing happens when I try to print
• Printer is making loud noise when printing
• Setting is in Millimeter, can I change it?

Label issues & Label Adjustments

• I'm printing blank labels
• Skipping labels or continuously feeding
• Label is printing sideways
• Barcode is not printing clearly
• Label is getting stuck or prints only half
• Same label keeps printing

Downloading drivers & editing app

• I can't install the driver on Windows
• How to install the driver on my Mac?
• How do I connect the printer to my laptop via Bluetooth?
• How to hook it up to my iPhone/Android phone?

Tutorial Videos

Printer driver installation (Mac) PDF

How to download the app on Android

How to connect the printer to iPhone/iPad

Printer driver installation without CD (Windows) PDF

How to download the app on iPhone/ iPad

How to connect the thermal printer to an Android phone

Setting up the thermal printer on your laptop via USB port

Connect thermal printer to laptop/pc via Bluetooth PDF

How to print self-test page on thermal printer

We're always here for you, no matter what!

Each one of our products comes with a lifetime warranty. Don't worry about any issue you might have, we'll take care of any problems you encounter. Please email us for any questions or just to say Hi! at

hello@proshopglobal.com

or call us at

1(888)421-3737

8 AM to 5 PM EST

Monday to Friday